Warranty
All Bumpboxx units come with a standard 1-year manufacturer warranty. We will repair or replace, as needed, any unit that is considered a manufacturer defect. Please email
info@bumpboxxnz.com.
WHAT DOES THE 1-YEAR WARRANTY COVER?
Bumpboxx warrants all products to be free from manufacturing defects for a period of 1-year from the date of purchase. All original packaging must be kept for the warranty period, or the warranty will be voided.
This limited warranty covers any defects in material and workmanship under everyday use during the warranty period.
During the one-year warranty period, Bumpboxx will repair or replace products or parts of a product that proves defective because of improper material or workmanship under normal wear and tear at no charge.
WHAT HAPPENS IF THE BOX IS THROWN AWAY BEFORE THE WARRANTY PERIOD ENDS?
For your convenience and to prevent extra costs to you, we’ve placed a warning sticker on every box to state that the box and foam materials are to be kept during the duration of the warranty period. If they are not kept, and the item needs to be shipped back for any reason, all shipping fees will be the customer’s responsibility as we did provide packaging.
HOW DO RETURNS WORK?
You can return the item within 30 days if it unused, you can exchange or return for credit. The item must be unused and in the same condition that you received it. It must also be in the original packaging. We do charge a 15% restocking fee on all returns. To complete the return, proof of purchase is needed.
IF OUT OF WARRANTY?
If you are out of warranty and your unit needs to be repaired, please get in touch with us through email at
info@bumpboxxnz.com For out-of-warranty repairs, we charge a flat fee of $99, which includes parts, labor, and return shipping within NZ.
WHAT DO YOU HAVE TO DO?
To obtain Warranty service, you must first contact Bumpboxx to determine the problem and the most appropriate solution for you.
All Warranty repairs must be returned to Bumpboxx in the original packaging. Bumpboxx will repair and replace as needed and cover the return shipping to the registered owner.
If you are out of warranty and need a repair, you must ship the item at your own cost; Bumpboxx will repair it and cover the return shipping to the registered owner.
